Vacancies / Salthill Hotel

Conference & Banqueting Manager

Salthill Hotel

Job title: C&B Manager

Reporting to: Hotel Manager, Operations Manager


Summary of key activities

  • Monitor, coordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event
  • Up-sell products and services throughout all event process to maximize revenue
  • Managing the Conference & Banqueting Team to maximise employee productivity and satisfaction
  • Ensuring the training and event briefing takes place on time and in advance of all events.
  • Ensure a detailed pass over after each function
  • Ensure a detailed brief on each function is left for other management in your absence
  • Monitoring department’s overall service, interaction with other departments, etc
  • Knowledge of departmental equipment – including technical equipment i.e. AV System
  • Train all Conference and Banqueting staff on the use of the AV equipment
  • Ensuring that all charges of meetings, conferences and dinners are accurate and followed through prior guest departure
  • Ensuring compliance with specifications of Weddings, Conferences & Event details by working closely with Sales and other Food & Beverage Outlets
  • Ensuring room is set up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events
  • Checking rooms comfort, lighting, equipment, and temperature reporting any maintenance issues to the operations manager.
  • Meeting required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies
  • Liaising with operations manager who will place orders for Conference and Events consumable items
  • Achieving profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives
  • Follows-up with guests to determine satisfaction; measures result and establishes strategies to improve the quality of the guest experience
  • Ensuring that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department
  • Implementing strategies to improve guest service, food production techniques and efficiency
  • Focused on delivering a high level of customer/ client service
  • To fully understand the pricing structure and maximise opportunity during peak and off-peak periods
  • To have an in depth knowledge of key competition and their strengths and weaknesses versus the Group/companies
  • Build a relationship with the customers and deal with any queries they may have at any point
  • Be present for all major functions and weddings · Implement all hotel policies and ensure conference and banqueting team meet all service and presentation standards as agreed with senior management · Adhere to Health & Safety Procedures and other Company Policies and Procedures
  • Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details
  • To attend weekly HOD meetings were possible ensuring a brief is received if this isn’t possible.
  • Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of events

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